Shipping Policy

Processing Time

All orders are processed within one business day of purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Location

We ship from our facility in New Jersey, USA.

Shipping Destinations

We currently only ship to the United States and its territories (including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa).

Standard Shipping

Standard shipping typically takes 3-7 business days depending on your location within the USA.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

Special Shipping Arrangements

For expedited shipping or other special shipping arrangements, please contact our customer service team at customer_service@maxpetals.com prior to placing your order. We'll work with you to accommodate your specific shipping needs.

Shipping Delays

While we strive to meet all estimated delivery timeframes, occasional delays may occur due to weather conditions, holidays, or carrier delays beyond our control.

Questions?

If you have any questions about our shipping policy or your specific order, please contact us at customer_service@maxpetals.com.